Coronavirus - Supporting our clients
So many of us have been or are still working from home during the last few years.
We appreciate that many restrictions have been lifted for many groups but some still remain – especially in care homes and other medical environments.
Restrictions
Despite the current relevant social distancing and social restrictions that may be still in place, we are still more than available to help you, even with the added operational changes & consideration given to our and your safety.
What does this mean for me?
WE can prove that we have had BOTH vaccination and the 3rd booster doses.
Wherever your issue can be resolved remotely, over the telephone, Remote Access Software session or by email, we will offer this service first.
Where a remote service is not possible, such as with physically damaged or inoperable devices, we will be able to provide a collection & return service.
Collect & Return Service
We are only offering a collection & return service where another solution isn’t possible.
Wherever we are able to offer our, ‘Collect & Return’, service, we will not enter your home or business. We ask that customers leave their devices in a bag or box on the doorstep or inside a safe location. We will collect without contact other than by telephone to confirm a time of arrival so that you can safely make the item available.
Where you are sending a laptop, a mobile phone or a tablet for repair, please make sure that you include your power cable and/or charger as we may not have access to a compatible spare at this time.
Some PCs and All-in-One models also have a specific adaptor to power them. If your device uses a standard 3 pin, ‘kettle lead’, type to power it, you do not need to send this. If you are at all unsure, drop in your power cable anyway and it will be returned back to you.
Sensible Precautions
If anyone in your household is classified as high risk, or if anyone in your household is currently self-isolating due to either having the virus or you or somebody in your household are experiencing symptoms consistent with COVID-19, please ensure you make us aware of this before arranging any collection.
We will wear latex gloves while collecting & repairing your device (unless it has a touch screen). They will also hygienically wipe any external surfaces prior to return.
Taking Payments
Our preferred method of payment is by Bank Transfer (BACS), but you can also pay by cash in an unsealed envelope.